FAQs

RETURNS & EXCHANGES

Basic Refund Policy

  • There are 2 types of items Luxurious Gentleman sells, and both have different Refund Policies:
    • Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 
  • For all applicable returns, please send to:
ATTENTION: RETURN
DO80Q51413N 
7801 NW 37th St, Doral,
FL 33195-6503

You have 30 days to exchange your item.
    • Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at watchmywrists@gmail.com. 
What do I do if I received the wrong product or my product is defective?
  • If this happens, we are truly sorry. Please email us at watchmywrists@gmail.com and tell us your order number and how we messed up.  
  • We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

SHIPPING

How much is shipping?
  • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $4.95 unless you order a large amount of weight.  On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
  • We ship worldwide  
How do I track my package?
  • You can check on the status of your order at any time by emailing the customer support desk at watchmywrists@gmail.com
How long does it take for an order to arrive?
  • This depends on the product ordered. A lot of our products are manufactured on demand. For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 
  • If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
  • Since we produce on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!